If it isn't right, we'll make it right.

Email hello@rockymountroasters.com within 30 days of delivery with your order number and a photo where relevant. We'll send a replacement or issue a full refund — your choice. You won't need to ship anything back.

Unopened coffee and tea can be returned within 30 days of delivery for a full refund. Email us first and we'll send return instructions. We cover return shipping when the mistake is ours.

We can't accept opened bags back for food-safety reasons. That said, if a coffee genuinely isn't what you hoped for, tell us what you didn't like. We'll usually swap it for something that suits you better.

Gift cards are non-refundable and can't be exchanged for cash, except where required by law.

Approved refunds are issued to the original payment method. Most banks post the funds within 5–10 business days.

Because coffee is roasted to order, orders can usually only be cancelled before roasting begins. Email us as soon as you can and we'll try to catch it.